IT Technician
Tasks
- Apply OS patching and maintenance
- Document technical procedures and solutions
- Install, configure, maintain hardware and software
- Maintain accurate SLA records
- Manage user accounts and permissions
- Monitor event logs
- Monitor helpdesk tickets
- Provide first-line IT support
- Provide second-line IT support
- Support onboarding and offboarding
- Support security incident reporting
- Troubleshoot network connectivity issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | DHCP | DNS | Event Log Monitoring | Event log | Freshservice | GCP | Helpdesk | ITSM | LAN/WAN | Linux | Log Monitoring | Microsoft 365 | Microsoft Azure | ServiceNow | System Administration | TCP/IP | VPN | Windows 10 | Windows 11
Education
N/A
Roles
IT | IT Support | IT Support Technician | IT Technician | Support Technician | Technician
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