Senior System Administrator
1887 Alexandria VA, United States
USD 92K-166K Senior-level Full Time
Tasks
- Design and operate user support desk
- Escalate technical issues beyond IAM workflows
- Handle account requests onboarding and offboarding
- Implement and operate access management mechanisms
- Maintain system availability and configuration
- Manage resources and support services
- Manage service ticket categorization routing and resolution
- Monitor and report SLA performance measures
- Operate across security enclaves
- Operate and improve user support services
- Prepare and maintain user support operations plan
- Provide ServiceNow and Jira access provisioning
- Provide support via email chat and ticketing
- Resolve system access issues
- Troubleshoot and mitigate technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Access provisioning | Automation | Identity and Access Management | Identity and access | Jira | SLA monitoring | Service ticket management | ServiceNow | Support operations | Technical Troubleshooting | Ticket management | User Support | User support operations
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
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