Technical Account Manager
Tasks
- Analyze complex technical issues
- Build stakeholder relationships
- Conduct customer check-ins
- Coordinate feedback with engineering and operations
- Coordinate feedback with product management
- Coordinate with development teams
- Document steps to replicate
- Escalate priority issues
- Maintain knowledge base articles
- Manage customer expectations
- Monitor customer usage patterns
- Recommend optimization
- Reproduce issues for engineering
- Resolve customer issues quickly
- Serve as point of contact for escalations
- Stay current with security best practices
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Agents | CASB | DLP | Diagnostic Scripts | Drivers | EDR | Endpoint agents | GPO | Google Kubernetes | Google Kubernetes Engine | Insider Threat | Intune | Kubernetes Engine | Linux | Log Analysis | MDM | MacOS | Networking | Powershell | Process Management | SCCM | SIEM | SOAR | SaaS security | Security | Software debugging | System Services | UEBA | Windows
Education
N/A
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