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Dir, Exploitation - Exploitation, Payeurs-fournisseurs

Toronto, ON, CA, M5J 2V5

CAD 60K-107K (estimate) Mid-level Full Time

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Found 2d ago

Tasks

Align operations with strategic initiatives
Apply generative AI capabilities
Collaborate on workforce strategy
Develop team leads
Drive process automation adoption
Ensure service level targets
Evaluate issues using data
Handle high risk operational escalations
Integrate digital solutions
Lead contact center teams
Manage customer support performance
Manage payer provider support systems
Optimize schedules
Oversee operational readiness
Support team lead development

Perks/Benefits

Bilingual (French/English)

Skills/Tech-stack

Customer support | Customer support operations | Data-Driven Decision Making | Data-driven | Decision Making | Digital workflow | Enterprise Service | Enterprise service management | Generative AI | Google Workspace | Mediation | Negotiation | Operational analytics | Process Automation | Process Mapping | Quality Assurance | Salesforce | Service Level | Service Level Management | Service Management | Support operations | Tableau | Technical Support | Workforce scheduling

Education

Associate Degree | Bachelor of Engineering | Bachelor of Science

Roles

Center Director | Contact Center Director | Director | Operations | Operations Director

Regions

Countries

States

Cities

Toronto, Ontario, CA

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