Escalation Engineer - Toronto
Richmond Hill, ON, CA
CAD 120K-145K (estimate) Senior-level Full Time
Tasks
- Analyze browser behavior using traces
- Analyze network data using captures
- Communicate updates with enterprise customers
- Coordinate incident response investigations
- Create knowledge base articles and runbooks
- Own complex investigations end to end
- Perform post-incident root cause analysis
- Perform root cause analysis and resolution
- Query logs traces and metrics in observability tools
- Write escalation reports with evidence and reproduction steps
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Azure Active Directory | Bash | Browser Developer Tools | C# | Chromium | Coralogix | DLP | DNS | Developer tools | Endpoint Management | Endpoint protection | Go | HTTP | HTTPS | JavaScript | Log Analysis | MacOS Internals | Network Troubleshooting | New Relic | OAuth | Observability | Okta | OpenID Connect | Powershell | Python | SAML | SSO | Secure Web Gateway | Secure web | Sentry | TCPIP | TLSSSL | Web Gateway | Windows internals | Zero Trust
Education
N/A
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