Sr. Technical Support Engineer, Focused Services, Cortex XDR
Tasks
- Author technical documentation in knowledge base
- Collaborate with engineering to influence product operability
- Communicate complex technical issues to stakeholders
- Conduct fault isolation and root cause analysis
- Manage support cases from recording to resolution
- Provide configurations and troubleshooting to customers
- Provide technical support to customers and partners
- Provide weekend holiday shift work and on call support
- Review technical content for training and troubleshooting
- Travel to customer sites for critical issues
Perks/Benefits
Skills/Tech-stack
Active Directory | Android | Antivirus | Batch scripting | Cause analysis | Citrix XenApp | Citrix XenDesktop | Cloud infrastructure | DLP | Debugging | Firewalls | Group Policy | IIS | IPS | Linux | MS SQL | MS SQL Server | MacOS | Malware analysis | NAC | Python | Root Cause Analysis | Root cause | SCCM | SIEM | SQL Server | Troubleshooting | VDI | VMware Horizon | Vulnerability Management | Windows
Education
Regions
Countries
States
Cities
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