Technical Support Engineer
Tasks
- Analyze and clarify technical inquiries
- Analyze log events
- Analyze vulnerability scan results and system audits
- Create and publish solution knowledge articles
- Maintain product and security best practices
- Provide technical support to enterprise customers
- Recreate customer issues in a lab environment
- Serve as technical liaison between customers and internal teams
- Troubleshoot complex production issues
Perks/Benefits
- N/A
Skills/Tech-stack
AI Automation | AWS | Artificial Intelligence | Azure | Docker | Elasticsearch | Jira | Kubernetes | Linux | Log Analysis | MacOS | Microsoft SQL | Microsoft SQL Server | MySQL | Nessus | Network Security | Oracle | PCAP | Patch Management | SEIM | SQL | SQL Server | Salesforce | Splunk | System configuration | TCPIP | Ticketing systems | Vulnerability Management | Windows | Wireshark | Zendesk
Education
N/A
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