Security Engineer WAF & SSLO (L1)
Tasks
- Analyze service records against service levels
- Apply knowledge articles for diagnosis
- Coordinate repairs with other teams
- Coordinate with stakeholders for resolution
- Document and close incidents
- Escalate unresolved incidents
- Follow agreed procedures for incident resolution
- Identify problems and errors early
- Investigate and diagnose technical incidents
- Investigate incident causes
- Log incidents with required detail
- Maintain secure configuration on configuration items
- Maintain support process
- Monitor service delivery against SLAs
- Perform maintenance tasks
- Prioritize and diagnose incidents
- Provide client feedback and update ticketing tools
- Provide remote technical support
- Provide service recovery
- Remotely investigate root cause
- Restore service by resolving incidents
- Track log and correct configuration changes
Perks/Benefits
- N/A
Skills/Tech-stack
Configuration Management | Delivery monitoring | Firewall | Incident Management | Intrusion Detection | Intrusion Detection System | Intrusion Prevention | Intrusion Prevention System | Knowledge Management | Proxy | Remote Support | Reporting | Security technologies | Service Assurance | Service Delivery | Service Delivery Monitoring | Service Level | Service Level Agreement | Troubleshooting
Education
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