Support Account Manager
Tasks
- Act as escalation point
- Address customer problems
- Assist with upgrades
- Collaborate cross-functionally
- Collect customer feedback
- Guide customer onboarding
- Maintain customer records
- Maintain documentation and reports
- Manage key accounts
- Monitor support metrics
- Proactively engage customers
- Provide support reports
- Resolve customer issues
Perks/Benefits
Skills/Tech-stack
Account Management | Collaboration | Communication | Customer Relationship Management | Customer relationship | Customer support | Data Analysis | Documentation | Issue Resolution | Problem Solving | Relationship Management | Technical advising | Time management
Roles
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