Technical Support Engineer
Tasks
- Collaborate with cross-functional teams to resolve issues
- Contribute to knowledge base
- Document customer call trends and alert supervisors
- Process Lawyer Card requests with validation teams
- Research knowledge base and labs to resolve issues
- Resolve certificate lifecycle issues
- Support US customers via phone and email
- Use internal tools for timely problem resolution
Perks/Benefits
- N/A
Skills/Tech-stack
Certificate management | Knowledge Base | PKI | REST API | Troubleshooting
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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