Incident Management Supervisor
Tasks
- Conduct post-incident reviews
- Coordinate major incident response
- Define SLAs KPIs and procedures
- Direct cross functional technical teams
- Enhance tools and escalation pathways
- Handle incident escalation decisions
- Improve incident management workflows
- Lead incident management function
- Maintain incident records
- Manage incident technicians
- Oversee triage escalation communication documentation
- Own incident management process
- Perform incident trend analysis
- Perform root cause analysis
- Plan corrective actions
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Communication | IT Service Management | IT service | ITIL | Incident Management | Incident review | Jira Service | Jira Service Management | KPIs | Major Incident | Major incident management | Post-incident review | Remedy | Root Cause Analysis | Root cause | SLAs | Service Management | ServiceNow | Trend analysis
Education
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