Customer Support Engineer
Newton, Massachusetts, United States
USD 82K-120K (estimate) Mid-level Full Time
Tasks
- Collaborate with support security sales teams
- Develop knowledge base content
- Document technical inquiries
- Provide 24/7 customer support
- Reproduce and isolate root cause
- Respond to customer technical inquiries
- Troubleshoot customer technical problems
Perks/Benefits
Skills/Tech-stack
Cause analysis | Customer support | Enterprise support | KCS | Knowledge Management | Microsoft Windows | Root Cause Analysis | Root cause | SaaS support | Troubleshooting | Windows server
Education
N/A
Regions
Countries
States
Cities
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