Customer Support Specialist – USA
Tasks
- Act as primary technical escalation point
- Analyze logs and network traffic
- Collaborate with engineering teams to reproduce issues
- Develop technical documentation and troubleshooting guides
- Improve support processes tools and methodologies
- Investigate and resolve advanced system issues
- Participate in product validation testing
- Perform root cause analysis
- Support customer escalations and critical events
- Support deployments remotely
Perks/Benefits
Skills/Tech-stack
Cause analysis | Cloud Computing | Deployment Architecture | Firewalls | Linux | Log Analysis | Monitoring | Network Troubleshooting | Networking | Root Cause Analysis | Root cause | Routing | Switching | System Administration | TCPIP | Technical documentation | Ticketing systems | Troubleshooting
Education
N/A
Regions
Countries
States
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