Vulnerable Users Team Associate

Tasks

• Collaborate with back office fraud and compliance teams
• De escalate high pressure calls and chats
• Document cases with data protection compliance
• Provide dedicated support for vulnerable members
• Respond via phone chat and email
• Review conversation history to resolve issues on first contact
• Spot trends in vulnerable member struggles

Perks/Benefits

• Food vouchers
• Health and dental insurance
• Hybrid work
• Mental wellbeing platform
• Multisports card
• Paid annual leave
• Personal L and D budget
• Sabbatical leave
• Volunteering days
• WFH equipment allowance

Skills/Tech-stack

Active Listening | Attention to detail | Customer communication | Customer support | DSAR Compliance | Data Protection | De-escalation | Negotiation | Verbal communication | Written communication