Systems Administrator
Dahlgren, VA, United States
USD 97K-130K (estimate) Mid-level Full Time
Tasks
- Assist users with account creation and password resets
- Audit JWICS hardware assets
- Coordinate repair return and replacement of secure equipment
- Enforce acceptable use and physical security standards
- Escalate unresolved issues with diagnostic logs
- Log incidents and service requests in ServiceNow
- Manage communications during enterprise outages
- Map secure network drives and printers
- Perform initial hardware and connectivity troubleshooting
- Provide desktop support and configure email
- Provide security incident notifications and reporting
- Provide user orientation and support requests guidance
- Report security anomalies and unauthorized access
- Track escalated ticket status and provide updates
- Troubleshoot token PKI credentials
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Defense networking | Department of Defense | Department of Defense Networking | Email configuration | ITSM | JWICS | KVM switches | LAN | Linux | Network drives | PKI | Secure KVM | Secure KVM Switches | Secure Network | Secure Network Drives | Security accreditation | ServiceNow | Token troubleshooting | WAN | Windows | Windows Networking
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Roles
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