Sr. Technical Support Engineer, Focused Services - Cortex XSIAM
Tasks
- Author technical support bulletins and knowledge base articles
- Collaborate with engineering to influence product operability
- Communicate complex technical issues to stakeholders
- Conduct fault isolation and root cause analysis
- Escalate critical issues and coordinate resolution
- Manage support cases from recording to resolution
- Perform weekly reviews and root cause analysis
- Provide configurations and troubleshooting guidance
- Provide technical support to customers and partners
- Provide weekend holiday shift and on call support
- Review technical content for training and troubleshooting guides
- Travel to customer sites for critical situations
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | Android | Cloud platform | CloudWatch | DNS | Datadog | Email Routing | FTP | GPO | Google Cloud | Google Cloud Platform | HTTP | HTTPS | IOS | IP Routing | Jamf | JavaScript | Kubernetes | Linux | MacOS | Network Firewalls | Powershell | Python | SCCM | SIEM | SOAR | SQL | SSH | Security | Vulnerability Management | Windows
Education
Regions
Countries
States
Cities
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