Technical Support Engineer, Focused Services, NGFW
Tasks
- Capture analyze and interpret packet traces
- Collaborate with engineering and QA teams
- Diagnose customer networking and security issues
- Document troubleshooting steps in knowledge base
- Manage support cases from initiation to resolution
- Perform root cause analysis
- Replicate customer issues in lab environment
- Report and track product defects
- Simulate network topologies
- Troubleshoot and validate configurations
- Use AI diagnostic utilities and log analyzers
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | CIDR | DHCP | Hypervisor | IPSec | LAN | LDAP | NAT | Packet Tracing | RADIUS | Remote Access | Remote Access VPN | Routing | SSL | Switching | TACACS+ | TCPDump | TCPIP | UnixLinux | VLSM | VMware | Virtualization | WAN | Windows | Wireshark
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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