Network Security Technical Support Engineer
Heredia, Heredia, Costa Rica
USD 155K-343K (estimate) Mid-level Full Time
Tasks
- Collaborate with engineering on recurring issues
- Create knowledge base articles and runbooks
- Escalate critical issues with root cause analysis
- Integrate identity using SAML SCIM LDAP
- Manage support ticket queue and resolve within SLAs
- Participate in on call rotation for P1 escalations
- Reproduce issues in lab environments
- Support enterprise customer issues end to end
- Troubleshoot secure access policy configuration
Perks/Benefits
- Career Development Programs
- Health and wellbeing benefits
- Hybrid work model
- On-call rotation compensation
Skills/Tech-stack
AWS | AWS Cloud | Access Management | Azure | CASB | Cloud Architecture | Cloud platform | DNS | Entra ID | Firewall | Google Cloud | Google Cloud Platform | HTTP | HTTPS | Identity & Access | Identity & Access Management | LDAP | Microsoft Entra | Microsoft Entra ID | Network Security | Policy configuration | Proxy | SAML 2.0 | SASE | SCIM | SSE | SWG | SaaS | Secure Access | TCP/IP | TLS | VPN | ZTNA | Zero Trust
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
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