Technical Support Engineer
Tasks
- Coordinate broadband installations with BT Openreach
- Define test cases and specifications
- Document outcomes and report defects
- Escalate issues to T3
- Handle T1/T2 technical cases via phone and email
- Manage broadband faults and escalate
- Manage equipment and subscription administration
- Monitor equipment orders and resolve delivery/billing issues
- Onboard ARC customers
- Order and manage broadband connections
- Support commissioning of new equipment
- Track bugs and follow up on fixes
- Troubleshoot, resolve, and document cases
Perks/Benefits
Skills/Tech-stack
Broadband | Cellular Networks | Copper | Customer support | Excel | Fibre | LAN | Microsoft Office | Network fundamentals | Remote management | Salesforce | Technical documentation | Ticketing | Troubleshooting | WAN
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