Service Desk Administrator
Tasks
- Coordinate Windows incident support
- Coordinate service desk system implementations
- Coordinate tool integration efforts
- Create and maintain Power BI dashboards
- Design automated workflows
- Develop Jira API integrations
- Develop Snowflake analytics solutions
- Develop service desk training programs
- Evaluate ticketing platforms
- Generate service desk performance reports
- Improve service desk processes through automation
- Manage Jira automation workflows
- Manage high-priority incidents
- Manage vendor relationships
- Monitor SLAs and drive corrective actions
- Oversee knowledge management initiatives
- Partner with Linux team support
- Provide after-hours and weekend support
- Provide data driven insights to IT leadership
- Route and assign tickets
- Serve as primary escalation point
Perks/Benefits
- 401k
- Critical illness insurance
- Dental insurance
- Disability insurance
- Driver's License reimbursement
- Health savings account
- Holiday pay
- Hospital indemnity insurance
- Life insurance
- Medical insurance
- Paid time off
- Pet insurance
- Vision insurance
Skills/Tech-stack
API Integration | Active Directory | Automation | Azure AD | Customer Service | DHCP | DNS | Desktop imaging | IAM | ITIL | Incident Management | Jira | Jira Service | Jira Service Management | Linux | Mac OS | Microsoft 365 | Networking Troubleshooting | Power BI | Project Management | Service Level | Service Level Agreements | Service Management | Snowflake | TCP/IP | Ticket Routing | Windows Administration
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