Service Management Team Engineer

US - NC - RALEIGH 421 FAYETTEVILLE STREET, United States

USD 91K-145K (estimate) Entry-level Full Time

@ S...

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Found 1d ago

Tasks

Build dashboards and configure alerts
Coordinate change and release management
Deliver 24x5 global support coverage
Design and implement automation solutions
Ensure compliance with SLAs
Manage incidents through escalation and closure
Monitor cloud platform performance
Proactively identify performance trends
Provide L2 technical support
Provide client facing regulatory reporting support
Test disaster recovery readiness
Validate client data and resolve queries

Perks/Benefits

Skills/Tech-stack

Education

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Roles

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Service Management Team Engineer

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