Associate Technical Support Engineer
Tasks
- Collaborate with engineering teams
- Coordinate incident management
- Escalate risks to Sales and Customer Success
- Handle break fix requests
- Investigate customer incidents
- Manage ticket queues
- Perform root cause analysis
- Provide first-line customer support
- Relay customer feedback to product and engineering
- Respond to automated alerts
- Restore critical services
- Write and review knowledge articles
Perks/Benefits
Skills/Tech-stack
Azure Sentinel | Cause analysis | Connector configuration | Customer support | Devo | Forwarding Solutions | Heavy Forwarders | Incident Management | KQL | Log Source Health Validation | Microsoft AMAs | Microsoft Sentinel | Root Cause Analysis | Root cause | SIEM | SPL | Splunk | Splunk Enterprise | SumoLogic | Ticketing systems | Universal Forwarders
Education
N/A
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