Associate Technical Support Engineer
Tasks
- Collaborate with engineering teams
- Coordinate incident management
- Escalate risks to Sales and Customer Success
- Handle break fix requests
- Investigate customer incidents
- Manage ticket queues
- Perform root cause analysis
- Provide first-line customer support
- Relay customer feedback to product and engineering
- Respond to automated alerts
- Restore critical services
- Write and review knowledge articles
Perks/Benefits
Skills/Tech-stack
Azure Sentinel | Cause analysis | Connector configuration | Customer support | Devo | Forwarding Solutions | Heavy Forwarders | Incident Management | KQL | Log Source Health Validation | Microsoft AMAs | Microsoft Sentinel | Root Cause Analysis | Root cause | SIEM | SPL | Splunk | Splunk Enterprise | SumoLogic | Ticketing systems | Universal Forwarders
Education
N/A
Related jobs
-
Infrastructure Engineer - Network Operations INR 1500K-3500KAWS | Alerting | Ansible | Automation | AzureSenior-level Full TimePune, Gera Commerzone SEZ, India13h ago
-
GMS - Senior - BAS - AttackIQ INR 2092K-3487KAttackIQ | EDR | IAM | MITRE ATT and CK | Microsoft DefenderSenior-level Full TimeTrivandrum, KL, IN, 69558113h ago
-
Solution Expert – Identity & Access Management INR 2092K-3487KABAC | API Integration | Access Governance | Access provisioning | Active DirectorySenior-level Full TimePune, Maharashtra, India1d ago
-
Product Support Engineer INR 938K-1000KAWS | Azure | Cloud Computing | Cloud platform | CybersecurityCustomer relationship management | Shift scheduleMid-level Full TimeMumbai, IN R1d ago
-
SDET - Automation | Python | Robot Framework | 2.5 to 4y INR 1100K-1500KArtifactory | CI/CD | Cause analysis | Confluence | Exploratory TestingFlexible work hours | Medical, dental & vision coverage | Paid parental leave | Paid time off | Retirement plansMid-level Full TimeIndia, Bangalore1d ago
-
Sr. BizOps Engineer INR 1500K-2000KARIA | Active Directory | Alerting | Application logging | AzureSenior-level Full TimePune, India1d ago
-
Senior-level Full TimePune, India1d ago
-
Security Engineer III INR 2092K-3487KAPI permissions | Active Directory | Admin Consent | Application Registration | Azure Active DirectoryHybrid work | Rotational shift work | Work from another location up to 30 days per yearSenior-level Full TimeGurugram Gurgaon HR, IN1d ago
-
TC-CS-IAM-CyberArk Delenia-Senior INR 2800K-4000KAWS | Access Management | Active Directory | Apache | Approval WorkflowsOn-call support | Shift work | Travel opportunitiesSenior-level Full TimeBengaluru, KA, IN, 5600481d ago
-
TC-CS-IAM-CyberArk Delenia-Staff INR 2800K-4000KAccess Management | Active Directory | Apache | Approval Workflows | Audit LogsOn-call support | Overtime as needed | Shift work | Travel as requiredSenior-level Full TimeBengaluru, KA, IN, 5600481d ago
-
Cloud Engineer II INR 1300K-1700KAWS CloudTrail | AWS Config | AWS Organizations | Agile | Amazon Web ServicesMid-level Full TimeChennai, India2d ago
-
Cyber Security Expert - Senior INR 1244K-2829KAccess Management | Cybersecurity | Data Recovery | Identity and Access Management | Identity and accessGlobal career growth | Training opportunitiesSenior-level Full TimePune, MH, IN3d ago
-
Software Test Engineering I-SUPPORT SERVICES-Applications-CTB INR 1000K-2200KAWS | Azure | Bash | CIS Controls | Cause analysisMid-level Full TimeBangalore, Karnataka, India4d ago
-
Cloud Security Engineer INR 1200K-1700KAPI Security | Admission Controller | Bash | CIS Benchmarks | Cause analysisMid-level Full TimeIndia4d ago
-
Cloud Security - AD - Mumbai INR 1400K-2400KAWS | AWS CloudTrail | AWS GuardDuty | AWS Inspector | AWS SecurityMid-level Full TimeMumbai, Maharashtra, India4d ago
-
Sr. Security Automation Engineer INR 2542K-3500KAI | AWS | Ansible | Azure | BashHigh speed internet requirement | Hybrid work environment | US time zone overlap for collaborationSenior-level Full TimePune, MH, India4d ago
-
Senior Enterprise Software Engineer INR 2156K-3200KAKS | AWS | Access Control | Artificial Intelligence | Azure DevOpsCollaborative team environment | On-call rotation support | Professional growthSenior-level Full TimeIND - Chennai, Neville Towers, India4d ago
-
Senior-level Full TimePune, India4d ago
-
Senior BizOps Engineer INR 1800K-2541KApache NiFi | Automation | CI/CD | Capacity Planning | DevOpsSenior-level Full TimePune, India4d ago
-
TC-CS-CDR-SOAR Analyst-Senior INR 1685K-3500KActive Directory | Automation | Carbon Black | Content development | Defender ATPSenior-level Full TimeBengaluru, KA, IN, 5600164d ago
-
IN_Senior Associate_Cloud Security_ITRA_Advisory_Bangalore INR 1971K-3500KAI Governance | AWS | Adversarial Attacks | Azure | CI/CDFlexible working programs | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India4d ago
-
Apprentice - Digital Cybersecurity INR 900K-900KAWS | Bash | CASB | CNAPP | CSPMFlexible working arrangementsEntry-level Apprenticeship Full TimeBangalore (Airbus), India4d ago
-
AI Security | AWS | Adversarial Attacks | Azure | CI PipelineSenior-level Full TimeBengaluru Millenia, India4d ago
-
IN_Senior Associate_Cloud Security_ITRA_Advisory_Bangalore INR 1971K-3500KAWS | Adversarial Attacks | Azure | CI/CD | CNAPPFlexibility programs | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India4d ago
-
Principal Engineer - CyberArk | On-site, Bangalore INR 2000K-3500KAccess Management | Active Directory | CPM plugin development | Connector configuration | Credential Provider24/7 support rotation | Professional training resources | Volunteer opportunities | Work from Office | Work remotely when applicableSenior-level Full TimeBangalore, India R4d ago