Customer Experience & Advisory Manager (Cybersecurity)
Tasks
- Advise executive stakeholders on cybersecurity strategy
- Coordinate with sales delivery product and security teams
- Develop customer success strategies and renewal plans
- Drive proactive client engagement strategies
- Gather client feedback to improve service delivery and product direction
- Improve client engagement and retention
- Lead executive business reviews
- Manage client escalations
- Own end-to-end customer experience
- Represent organization at executive forums and industry events
- Translate cybersecurity insights into business recommendations
Perks/Benefits
Skills/Tech-stack
Account Management | Client Advisory | Consultative Communication | Cross-Functional Collaboration | Cross-functional | Customer Experience | Customer Journey | Customer Success | Customer journey optimization | Customer lifecycle | Customer lifecycle management | Cybersecurity Advisory | Enterprise Sales | Escalation management | Executive stakeholder management | Functional collaboration | Journey optimization | Lifecycle Management | Renewal Planning | Risk Management | Risk Mitigation | Stakeholder management | Strategic account management | Value Realization
Education
N/A
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