Customer Success Manager
New York, United States
USD 125K-145K Mid-level Full Time Found 9d ago
Tasks
- Build stakeholder maps
- Conduct cadence meetings with stakeholders
- Create success plans and enablement materials
- Deliver quarterly business reviews
- Ensure customer outcomes and satisfaction
- Identify expansion and churn risks
- Lead onboarding and drive adoption
- Maintain responsiveness and follow-ups
- Manage a portfolio of large enterprise customers
- Monitor adoption metrics and health signals
- Partner with sales and support teams
- Translate customer needs into internal requests
Perks/Benefits
- 401k
- Access to Talk Space
- Disability insurance
- Health, dental, vision insurance
- Home office stipend
- Monthly remote work stipend
- PTO 25 days
- Pre-tax commuter plan
- Public holidays 10
- Referral bonus
- Travel policy
Skills/Tech-stack
Account Management | Active Listening | Communication | Customer Relationship Management | Customer Success | Customer relationship | Enterprise stakeholder management | Internal coordination | Outcome-oriented | Prioritization | Project Management | Relationship Management | Risk Management | SaaS adoption | Stakeholder management
Education
N/A
Roles
Regions
Countries
States
Cities
Language: en |
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