Customer Support Analyst - Onsite Tallahassee, FL
Tallahassee, United States
A USD 50K-56K (estimate) Mid-level Contract
Tasks
- Coordinate service calls and repairs for warranty and non warranty items
- Develop problem checklists
- Install configure and support workstation hardware
- Maintain knowledge base and call tracking database
- Maintain technical documentation
- Monitor service desk queue and resolve support tickets
- Perform root cause analysis
- Provide Tier 2 support for complex issues
- Provide audio visual and video conferencing support
- Provide software and hardware support
- Provide technical advice and informal training
- Support networked printers and smartphones
- Troubleshoot technical service and equipment problems
Perks/Benefits
- N/A
Skills/Tech-stack
Audio Visual | Audio-Visual Support | Cause analysis | Customer Service | Hardware Troubleshooting | Knowledge Base | Knowledge base management | Local Area Network | Microsoft Office | Microsoft Office 365 | Microsoft Outlook | Microsoft Windows | Microsoft Windows 10 | Network Troubleshooting | Office 365 | Root Cause Analysis | Root cause | Service Desk | Service ticket management | Technical documentation | Ticket management | Video conferencing | Wide Area Network | Windows 10
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