IT Helpdesk Administrator
Tasks
- Collaborate with IT team for IT infrastructure operations
- Escalate unresolved issues to senior IT support
- Install, configure, and update software applications
- Maintain IT documentation and asset inventories
- Manage user accounts and permissions
- Perform network troubleshooting and connectivity verification
- Provide first point of contact for technical assistance
- Set up configure and maintain workstations laptops and mobile devices
- Support printers scanners and monitors
- Train users on IT system best practices
- Troubleshoot hardware, software, and network issues
Perks/Benefits
Skills/Tech-stack
Active Directory | DHCP | DNS | Google Workspace | Hardware Troubleshooting | IP Addressing | Jira | Linux | MacOS | Microsoft 365 | Network Troubleshooting | Okta | Printer Support | Scanner support | ServiceNow | Slack | Subnetting | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
Help Desk Technician | IT | IT Support | IT Support Technician | Support Technician | Technician
Regions
Countries
States
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