Security Administration Services Helpdesk – Sr Associate
Tasks
- Document tickets in ServiceNow
- Escalate recurring issues
- Follow standard operating procedures
- Handle calls and chats
- Maintain confidentiality
- Meet service level goals
- Troubleshoot IT issues
Perks/Benefits
- Educational support
- Employee networks
- Flexible work programs
- Hybrid work schedule
- Matching gift programs
- Medical insurance
- Paid volunteer days
- Savings plans
- Work-life balance support
Skills/Tech-stack
Communication | Customer Service | Incident Management | ServiceNow | Technical Support | Ticketing systems | Troubleshooting
Education
Roles
Analyst | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist
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