SOC Supervisor
Tasks
- Analyze service statistics and prepare reports
- Collaborate with departments to implement solutions
- Conduct shift briefings
- Correct access control misconfigurations
- Draft stakeholder notifications
- Ensure compliance with policies and procedures
- Escalate issues to management
- Facilitate tabletop exercises
- Manage incident management operations
- Mentor operators
- Oversee alarm monitoring
- Perform access control oversight
- Provide on-call backup support
- Publish security incident informational products
- Represent SOC in incident response meetings
- Respond to escalated customer service issues
- Triage incidents
Perks/Benefits
- Coaching and mentoring opportunities
- Dedicated security and intelligence training
- Employee assistance program
- Employer-match 401(k)
- Health and wellness benefit
- Medical FSA
- National Discount Employee Program
- Paid Holidays
- Paid leave
- Pet insurance
Skills/Tech-stack
Access Control | Alarm Monitoring | Conflict Management | Crisis response | Customer Service | Incident Management | Process Improvement | Python | Quality Control | SQL | Security operations | Splunk | Stakeholder Communication
Education
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