Tier 2 Operations Support Specialist
USA, VA, Chantilly (15059 Conference Ctr Dr), United States
USD 62K-141K Mid-level Full Time
Tasks
- Analyze logs and correlate events
- Automate system repair
- Build resilient infrastructure
- Coordinate incident resolution
- Deploy monitoring tools
- Escalate issues to tier 3 teams
- Implement redundancy
- Perform second-level troubleshooting
- Reduce toil via scripting
- Work rotating on call shifts
Perks/Benefits
- Dependent care
- On-call support
- Paid leave
- Professional development
- Rotating shifts
- Tuition assistance
- Work-life programs
Skills/Tech-stack
Automation | Incident Management | Jira | Linux | Log Analysis | Monitoring | Network Troubleshooting | Polygraph | SCI clearance | Scripting | Security clearance | Self-repair | ServiceNow | System Administration | TS/SCI | TS/SCI clearance | Windows server
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