Dir, Exploitation - Exploitation, Payeurs-fournisseurs
Tasks
- Align operations with strategic initiatives
- Apply generative AI capabilities
- Collaborate on workforce strategy
- Develop team leads
- Drive process automation adoption
- Ensure service level targets
- Evaluate issues using data
- Handle high risk operational escalations
- Integrate digital solutions
- Lead contact center teams
- Manage customer support performance
- Manage payer provider support systems
- Optimize schedules
- Oversee operational readiness
- Support team lead development
Perks/Benefits
Skills/Tech-stack
Customer support | Customer support operations | Data-Driven Decision Making | Data-driven | Decision Making | Digital workflow | Enterprise Service | Enterprise service management | Generative AI | Google Workspace | Mediation | Negotiation | Operational analytics | Process Automation | Process Mapping | Quality Assurance | Salesforce | Service Level | Service Level Management | Service Management | Support operations | Tableau | Technical Support | Workforce scheduling
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Related jobs
-
Application Monitoring | Change Management | Disaster Recovery | ITIL | Incident ManagementData center access | Onsite work | Shift schedule | Vendor escort supportSenior-level Full TimeGuelph, ON, Canada R4d ago
-
Associate Director, Enterprise Model Risk Management CAD 67K-110KData Visualization | Deep learning | Excel | GitHub | HadoopBonuses | Coaching | Competitive compensation | Flexible benefitsMid-level Full Time180 WELLINGTON ST W:TORONTO, Canada7d ago
-
Operations Administrative Support Intern CAD 54K-54KAutomation | Change Management | Compliance Management | Contract Review | Coverage AssessmentCollaborative environment | Hybrid work arrangement | Inclusive workplace | Learning opportunities | Remote work flexibilityEntry-level Full Time InternshipEtobicoke, Ontario, Canada R15d ago