Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services
Northern California, San Francisco
USD 140K-155K Executive-level Full Time
Tasks
- Ensure compliance with administrative policies and laws
- Establish performance measures and KPIs
- Forecast expenditures and prepare business cases
- Improve and document business processes
- Lead and mentor IT operations team
- Lead resource planning and position control
- Maintain documentation of IT policies and processes
- Manage budgeting and procurement
- Manage capital and operational expenses
- Manage contract renewals and vendor performance
- Manage end user communications and escalations
- Monitor IT operations service level agreements
- Oversee IT business operations
- Perform labor cost allocation
- Streamline workflows and implement automation
- Support recruitment onboarding training and retention
- Track capital project funding and expenses
- Track operational metrics and dashboards
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Fee Waiver Program
- Healthcare savings account
- Life insurance
- Medical insurance
- Paid sick leave
- Paid vacation
- Pension
- State Holidays
- Vision insurance
Skills/Tech-stack
Budgeting | Capital project management | Compliance Management | Contract Management | Documentation Management | Forecasting | IT Operations | KPI Tracking | Labor management | Process Improvement | Procurement | Project Management | Resource Planning | Service Level | Service Level Agreements | Vendor management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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