District Technical Service Manager- Miami, FL
Atlanta, Georgia - United States of America
USD 81K-125K (estimate) Mid-level Full Time
Tasks
- Analyze dealership service operations and provide improvement feedback
- Communicate with engineering and technical hotline to resolve technical issues
- Coordinate with consumer affairs and technical hotline on customer cases
- Develop action plans to improve customer satisfaction
- Evaluate customer buyback vehicles
- Evaluate warranty and goodwill claim approvals denials recommendations
- Instruct dealer technicians on diagnostics and repair procedures
- Monitor staff performance using real time technology tools and customer satisfaction scores
- Perform incident investigations and prepare reports
- Provide expert witness testimony in lemon law and breach of warranty cases
- Resolve complex vehicle repairs
- Review technician training needs and special tool inventory
- Serve as technical subject matter expert during warranty reviews
Perks/Benefits
- Discounts on Lease Vehicles
- Employee vehicle discounts
- Health insurance
- Mental health benefits
- Parental leave
- Retirement savings
- Tuition reimbursement
- Vehicle purchase program
Skills/Tech-stack
Automotive Mechanical Systems | Automotive Service | Automotive Service Operations | Automotive electronic systems | Automotive repair | Case management | Consumer Affairs Case Management | Customer satisfaction | Customer satisfaction analysis | Dealer Service Management | Electronic systems | Goodwill Claims | Incident investigation | Mechanical Systems | Microsoft Excel | Microsoft Word | Service Management | Service Operations | Technical Hotline Coordination | Vehicle Diagnostics | Warranty Claims
Education
Regions
Countries
States
Cities
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