Cloud Support Engineer
Tasks
- Analyze support case trends
- Assess customer technical environment
- Contribute to knowledge base
- Escalate issues to engineering
- Handle level 2 support cases
- Handle level 3 support cases
- Manage deployment expectations
- Mentor level 1 engineers
- Resolve technical issues for customers
- Write technical how to guides
Perks/Benefits
- Dental insurance
- Employee assistance program
- Extended health insurance
- Gym discounts
- Life insurance
- Paid sick leave
- Paid time off
- Retirement savings plan
- Short-term disability
- Travel insurance
- Well-being program
Skills/Tech-stack
AWS | Application Security | Azure | Customer support | DB2 | Firewalls | HTTP | Internet Security | Linux | Load balancers | MySQL | Networking | Networking Security | Oracle | Perl | Proxies | Python | Relational databases | SQL Server | Shell | TCPIP
Education
N/A
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