Helpdesk Support Engineer
Tasks
- Adhere to security access control requirements
- Apply patches
- Contribute to automation
- Document incident resolutions
- Execute configuration changes
- Handle sensitive information appropriately
- Implement corrective actions
- Improve runbooks and SOPs
- Investigate application errors
- Investigate integration issues
- Investigate performance degradation
- Investigate system alerts
- Maintain runbooks and knowledge base
- Monitor system health
- Perform operational fixes
- Perform root cause analysis
- Perform troubleshooting using logs and metrics
- Proactively identify issues
- Propose preventive actions
- Provide L2 support
- Restore services within SLA
- Support audits and compliance checks
- Support deployment and release
- Support vulnerability remediation
- Use incident problem and change management
Perks/Benefits
- N/A
Skills/Tech-stack
AWS CloudWatch | AWS Lambda | Amazon ECS | Amazon RDS | Amazon S3 | Authentication | Bash | Business Continuity | Business Continuity Planning | Change Management | Continuity planning | Disaster Recovery | ELK | Grafana | Incident Management | Jira | Linux | MySQL | PagerDuty | PostgreSQL | Problem Management | Python | REST API | Runbooks | SOPs | Unix
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Related jobs
-
Access Control | Android | Automation | C# | C++Mid-level Full TimeITE-CE (College East), Singapore3h ago
-
ASP.NET | Agile | App Service | Automation Anywhere | Azure AppExecutive-level Full TimeITE-HQ (Headquarters), Singapore3h ago
-
Active Directory | Alerting | Change Management | Domain Controller | File ServerMid-level Full TimeSingapore1d ago
-
Mid-level Full TimeSingapore, Singapore3d ago
-
Application Security | Authentication | Authorization | Availability | ConfidentialityCareer developmentEntry-level Full TimeSingapore, Singapore3d ago
-
Access Management | C++ | Cloud Security | Distributed Systems | GoSenior-level Full TimeSingapore4d ago
-
Application Security | Best practices | Cloud Security | Compliance | CryptographySenior-level Full TimeSingapore4d ago
-
Full Stack Software Engineer (202606) SGD 64K-108KAPI Development | API Integration | Access Control | Analytics | AuthenticationMid-level Full TimeSingapore, Singapore, Singapore4d ago
-
Mid-level Full TimeSingapore5d ago
-
Network Firewall Engineer L2 (AL-FNC250528 005/01) SGD 104K-150KBGP | Capacity Planning | Cause analysis | Change Management | Cisco ASAAfter-hours support | Onsite and remote work across multiple locationsSenior-level Contract Full TimeSingapore, Singapore, Singapore5d ago
-
AI Models | API Development | AWS | Azure | Cloud ComputingSenior-level Full TimeSingapore, Singapore6d ago
-
L2 Cybersecurity Engineer SGD 60K-96KAntivirus | Cause analysis | Cloud Security | Cybersecurity protocols | Detection and prevention24/7 support | On-call rotation | Site availabilityMid-level Full TimeSINGAPORE, Singapore6d ago
-
DevSecOps Engineer SGD 132K-160KAWS | Ansible | ArgoCD | Automation | AzureCertification support | Coaching | Employee well-being programs | Hybrid work | Learning opportunitiesMid-level Full TimeKSG51588 Singapore (KSG51588)6d ago
-
Cybersecurity Engineer SGD 140K-160KAI Security | Attack investigation | Cloud Security | Detection and Response | Endpoint Detection and ResponseBe Well programs | Certification programs | Coaching | Continuous feedback | Hybrid workMid-level Full TimeKSG51588 Singapore (KSG51588)6d ago
-
Activity monitoring | App layer security | App-ID | Change Management | DNSSenior-level Full TimeSingapore, Singapore7d ago
-
DevSecOps Engineer - A26175 SGD 70K-100KADR | Alerting | Amazon EKS | CI/CD | Cloud NativeEmployee wellness program | Growth opportunities | On site work at GovTech HQ | Structured development frameworkMid-level Contract Full TimeSingapore, Singapore, Singapore7d ago
-
Lead, Platform Engineering (Tier 3 Network Support) SGD 160K-216KAnsible | BGP | Check Point | Cisco ASA | Cisco DNAHybrid work arrangement | Occasional travel | Onsite Days Per Week | Standby supportSenior-level Full TimeSingapore7d ago
-
[Lta-Itcd] Lead / Principal Cyber Engineer (Automation) SGD 135K-172KAnomaly Detection | Autogen | Azure | Circuit Breakers | Defender XDRSenior-level Full TimeLTA HSO B6 02, Singapore7d ago
-
Vulnerability Management Specialist SGD 95K-111KAsset tagging | Automated scanning | Bash | CVSS | DashboardingFlexible benefits | Professional developmentMid-level Full TimeSGP-TC 2, Singapore7d ago
-
Senior-level Full TimeSingapore8d ago
-
Staff Security Engineer SGD 105K-172KAPI Security | AWS | Bash | CI/CD | CSPMDental insurance | Diversity and inclusion | Flexible benefits | Free food | Health insuranceSenior-level Full TimeSingapore, Singapore9d ago
-
Mid-level Full TimeSingapore, Singapore10d ago
-
AWS | Azure | Bash | CI/CD | ContainerizationEntry-level Full TimeSingapore, Singapore, Singapore10d ago
-
Software Engineer, Content Safety SGD 60K-120KAgentic Workflows | C plus plus | Computer Vision | Content Safety | Data ProcessingMid-level Full TimeSingapore10d ago
-
Senior-level Full TimeSingapore10d ago