Network Security Technical Support Engineer
Heredia, Heredia, Costa Rica
USD 155K-343K (estimate) Mid-level Full Time
Tasks
- Collaborate with product and engineering on recurring issues
- Create knowledge base articles runbooks and troubleshooting guides
- Escalate critical issues with documentation and root cause analysis
- Manage support ticket queue and resolve within SLAs
- Participate in on call rotation for P1 escalations
- Reproduce issues in lab and identify root causes
- Support customer issues for HPE Aruba Networking SSE platform
- Troubleshoot secure access policy configuration and identity integration
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Access Management | Azure | CASB | Cloud Architecture | Cloud platform | DNS | Entra ID | Google Cloud | Google Cloud Platform | HTTP/HTTPS | Identity and Access Management | Identity and access | LDAP | Microsoft Entra | Microsoft Entra ID | Network Access | Network Security | Okta | Policy configuration | SAML 2.0 | SASE | SCIM | SD-WAN | Secure Web Gateway | Secure web | TCP/IP | TLS | Web Gateway | Zero Trust | Zero Trust Network | Zero-Trust Network Access
Education
Regions
Countries
States
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