Helpdesk Technician I
Tasks
- Administer Azure
- Administer Microsoft Office 365
- Assist onboarding and offboarding users
- Create documentation
- Deploy security tools and management agents
- Maintain helpdesk ticket notes and time entries
- Manage Microsoft Teams
- Manage OneDrive
- Manage SharePoint
- Manage mobile device management
- Provide Level 1 escalation support
- Provide customer support
- Remediate issues with third party vendors
- Remotely troubleshoot end user issues
- Resolve client requests
- Support backup and disaster recovery
- Support desktop and server operating systems
- Support hardware peripherals
- Support line of business applications
- Troubleshoot networking devices
Perks/Benefits
Skills/Tech-stack
Active Directory | Autopilot | ConnectWise Manage | Endpoint protection | Entra ID | Group Policy | Helpdesk ticketing | Linux | MacOS | Microsoft Azure | Microsoft Entra | Microsoft Entra ID | Microsoft Intune | Microsoft Office | Microsoft Office 365 | Microsoft Server | Microsoft Teams | Monitoring and Management | Networking | Office 365 | OneDrive | RMM | Remote Monitoring and Management | Remote monitoring | SharePoint | TCPIP | VPN | WiFi | Windows
Education
N/A
Roles
Related jobs
-
Helpdesk Technician II USD 70K-83KActive Directory | Autopilot | Backup and Recovery | ConnectWise Manage | Device ManagementMid-level Full TimeUnited States - Remote R3d ago
-
IT Technician USD 62K-80KAWS | Access Permission Management | Account Management | AnyDesk | AutoCADCareer Development Programs | Flexible work arrangements | IT certification access | Mentorship | Remote workMid-level Full TimeDallas, Texas, United States R27d ago
-
Helpdesk Technician I USD 55K-70KAccess Points | Azure | Backup and Disaster Recovery | Device Management | Disaster RecoveryMid-level Full TimeUnited States - Remote R1mo ago
-
Helpdesk Technician II USD 75K-85KAccess Points | Active Directory | Automation | Azure | Backup and Disaster RecoveryMid-level Full TimeUnited States - Remote R1mo ago