Helpdesk Technician III
Tasks
- Assist with client onboarding and offboarding
- Coordinate with third-party vendors
- Deploy and maintain security tools
- Maintain documentation
- Maintain helpdesk ticket records
- Manage mobile device management
- Provide customer support
- Provide day to day support for desktop operating systems
- Provide day to day support for server operating systems
- Provide escalation support for helpdesk staff
- Remotely troubleshoot client requests
- Resolve end user hardware issues
- Resolve end-user software issues
- Support Microsoft Azure
- Support Microsoft Office 365
- Support Microsoft Teams
- Support OneDrive
- Support SharePoint
- Support backup and disaster recovery
- Support cloud services
- Support hardware peripherals
- Support line of business applications
- Support mobile devices
- Support networking devices
- Troubleshoot firewalls
- Troubleshoot switches
- Troubleshoot wireless access points
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Automate | Autopilot | Backup | ConnectWise Manage | Device Management | Disaster Recovery | Endpoint protection | Entra ID | Group Policy | Helpdesk Ticketing System | Helpdesk ticketing | Intune | Linux | MAM | MDM | MacOS | Microsoft Azure | Microsoft Defender | Microsoft Entra | Microsoft Entra ID | Microsoft Office | Microsoft Office 365 | Microsoft Server | Microsoft Server Active Directory | Microsoft Teams | Mobile Device | Mobile Device Management | Monitoring and Management | NinjaOne | Office 365 | OneDrive | Remote Monitoring and Management | Remote monitoring | SharePoint | TCP/IP | Ticketing system | VPN | Wi-Fi | Windows
Education
N/A
Related jobs
-
Customer Enrollment Specialist Infosec USD 32K-44KAttention to detail | Customer Service | Multitasking | Salesforce | Ticketing systemEntry-level Full TimeVirtual US IL, United States R1d ago
-
Customer Trust Specialist USD 69K-104K800-53 | AWS | Access Management | Application logs | Architecture DiagramsMid-level Full TimeRemote Cananda | Remote United States, … R5d ago
-
Data Governance Specialist – Hybrid- Laurel, MD USD 113K-164KAccess Control | Audit Readiness | Azure | Business glossary | Critical Data ElementsHybrid workSenior-level ContractFalls Church, VA, US R6d ago
-
Active Directory | Antivirus | Azure AD | Backup and Disaster Recovery | Change ManagementMid-level Full TimeUnited States - Remote R7d ago
-
Senior Technical Support Engineer USD 90K-110KAPI | Authentication | Authorization | Confluence | JiraDental insurance | Health insurance | Life insurance | Long-term disability insurance | Office setup reimbursementSenior-level Full TimeKansas City, MO, US R8d ago
-
Senior Support Systems Administrator USD 120K-149KAutomation | Backup and Recovery | Contextual Workspaces | Disaster Recovery | DocumentationAnnual L and D budget | Flexible hybrid setup | Health, dental, vision insurance | Home office stipend | Unlimited PTOSenior-level Full TimeRaleigh, North Carolina R12d ago
-
Tech Support Engineer - Tier 2 (Remote) USD 113K-167KAPIs | AWS | ClickHouse | Cloud Computing | EDRFlexible hours | Occasional weekend work | Remote workSenior-level Full TimeTampa, FL, US R13d ago
-
Senior Technical Support Engineer USD 102K-126KAPI Authentication | AWS | Active Directory | Alerting | AnsibleDental insurance | Flexible vacation policy | Health insurance | Parental leave | Professional growth opportunitiesSenior-level Full TimeUS, Remote R14d ago
-
Cybersecurity Awareness Specialist USD 85K-95KCybersecurity | Dashboard Reporting | Data Analysis | Excel | Knowbe4Discount program | Employee assistance program | Life insurance | Medical and dental coverage | Paid HolidaysMid-level Full TimeParsippany, NJ, United States R15d ago
-
Cloud Security & IAM Senior Specialist Hybrid Texas USD 87K-133KAccess Control | Access Key Management | Access Management | Account provisioning | Audit ReportingSenior-level Full TimePlano, TX, US R16d ago
-
Systems Administrator USD 55K-70KActive Directory | Antivirus | Azure AD | Backup and Disaster Recovery | Change ManagementMid-level Full TimeUnited States - Remote R20d ago
-
Data Privacy SME USD 100K-145KCompliance Management | Data Governance | Data Privacy | Data discovery | Federal privacy regulationsHybrid schedule | On-the-job trainingMid-level Full TimeWashington DC Metro Area R21d ago
-
SIEM Specialist USD 104K-170KAWS | Azure | Bash | Cloud Security | Correlation rulesCompetitive base | Flexible work model | Growth opportunities | Hybrid work model | In-office work optionMid-level ContractColombia; Argentina; Brazil; Remote (United States) R21d ago
-
AWS | Active Directory | Azure | CTI | Cisco CCNA401k match | Employee stock purchase plan | Medical/Dental/Vision | Paid Holidays | Paid parental leaveSenior-level Full TimeFlorida, US Offsite, United States R22d ago
-
Cybersecurity Analysts USD 100K-145K800-53 | ACAS | AWS | AppDetective | CNSSI 1253Direct full time W2 employment | Hybrid schedule | US Secret security clearance supportMid-level Full TimeWashington DC Metro Area R22d ago
-
Wing Information Security Support (Located in QATAR) USD 74K-130KClassified Information | Classified information handling | Industrial Security | Information Protection | Information handling401k | Dental insurance | Flexible work schedule | Holidays | Life insuranceMid-level Full TimeUSA FL (Virtual Office), United States R26d ago
-
Technical Support Engineer - GovCloud (Remote) USD 70K-110KAmazon Web Services | Ansible | Antivirus | CJIS | DockerComprehensive wellness programs | Employee networks | Great Place to Work certification | Paid adoption leave | Paid parental leaveMid-level Full TimeUSA TX Remote, United States R27d ago
-
Senior Red Team Cybersecurity Specialist USD 130K-178KActive Directory | Adversary Emulation | Attack planning | C# | Cloud Security401k match | Child and family care leave | Employee resource networks | Health care benefits | Paid time offSenior-level Full TimeRemote - Virginia, United States R28d ago
-
Microsoft Platform Technical Specialist USD 100K-120KAgile | Azure Governance | Azure Security | Cloud Cost Management | Cost ManagementPublic Trust eligibility | Remote workMid-level Full TimeWork from home, VA, United States R28d ago
-
Forensics / Incident Response SME USD 155KAWS | Alert triage | Chain of Custody | Device Forensics | Digital forensics100 percent remote work | 401k matching | FSA programs | Health coverage contribution | Online education and training portalSenior-level Full TimeRemote / Telework, United States R1mo ago
-
Identity Access Management Specialist Mid USD 69K-125KAzure | Conditional Access | Entra ID | Entra Identity | Entra Identity GovernanceMid-level Full Time6314 Remote/Teleworker US, United States R1mo ago
-
Identity Access Management Specialist Senior USD 87K-157KAccess Management | Active Directory | Azure Active Directory | CISA SCuBA | Conditional AccessOn-call support | Telework | Travel as requiredSenior-level Full Time6314 Remote/Teleworker US, United States R1mo ago
-
Mid-level Full TimeUnited States R1mo ago
-
Senior Technical Support Engineer USD 120K-150KAWS | Azure | Bash | Biometrics | CIAMCareer development opportunities | Collaborative team culture | Flexible work environment | Remote work optionsSenior-level Full TimeUnited States- Remote R1mo ago
-
Technical Support Engineer USD 114K-166KCase management | Customer support | Incident Management | Linux | Log AnalysisGlobal benefits coverage | Global volunteer day | Mindfulness app membership | Paid parental leave | Paid time offMid-level Full TimeUnited States; Remote, MST or PST R1mo ago