Helpdesk Technician III
Tasks
- Assist with client onboarding and offboarding
- Coordinate with third-party vendors
- Deploy and maintain security tools
- Maintain documentation
- Maintain helpdesk ticket records
- Manage mobile device management
- Provide customer support
- Provide day to day support for desktop operating systems
- Provide day to day support for server operating systems
- Provide escalation support for helpdesk staff
- Remotely troubleshoot client requests
- Resolve end user hardware issues
- Resolve end-user software issues
- Support Microsoft Azure
- Support Microsoft Office 365
- Support Microsoft Teams
- Support OneDrive
- Support SharePoint
- Support backup and disaster recovery
- Support cloud services
- Support hardware peripherals
- Support line of business applications
- Support mobile devices
- Support networking devices
- Troubleshoot firewalls
- Troubleshoot switches
- Troubleshoot wireless access points
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Automate | Autopilot | Backup | ConnectWise Manage | Device Management | Disaster Recovery | Endpoint protection | Entra ID | Group Policy | Helpdesk Ticketing System | Helpdesk ticketing | Intune | Linux | MAM | MDM | MacOS | Microsoft Azure | Microsoft Defender | Microsoft Entra | Microsoft Entra ID | Microsoft Office | Microsoft Office 365 | Microsoft Server | Microsoft Server Active Directory | Microsoft Teams | Mobile Device | Mobile Device Management | Monitoring and Management | NinjaOne | Office 365 | OneDrive | Remote Monitoring and Management | Remote monitoring | SharePoint | TCP/IP | Ticketing system | VPN | Wi-Fi | Windows
Education
N/A
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