End User Services Administrator
Office - USA - Utah, Pleasant Grove, United States
USD 54K-139K Mid-level Full Time
Tasks
- Collaborate with IT teams to troubleshoot
- Diagnose and resolve hardware and software issues
- Escalate issues to appropriate teams
- Maintain knowledge base articles
- Provide first-level end-user support
- Resolve technical queries and incidents
- Support SaaS applications for internal users
- Triage requests by severity and impact
Perks/Benefits
- 401k match
- Comprehensive private benefits plan
- Employee assistance program
- Fertility support
- Flexible time off
- Paid parental leave
- Paid volunteer days
- RRSP match
- Training and career development
Skills/Tech-stack
Confluence | DHCP | DNS | Egnyte | Jira | Linux | MacOS | Microsoft 365 | Networking Fundamentals | Okta | ServiceNow | Slack | TCPIP | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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