Incident Manager
Chennai, Tamil Nadu, India
INR 300K-550K (estimate) Mid-level Full Time
Tasks
- Analyze incident trends and resolution times
- Communicate incident status
- Conduct incident management workshops
- Conduct root cause analysis
- Coordinate technical teams and stakeholders
- Create incident reports
- Develop incident management policies and procedures
- Develop incident response strategies
- Ensure SLA compliant logging tracking and resolution
- Escalate critical incidents
- Generate incident reports
- Identify underlying causes
- Implement incident management best practices
- Maintain incident communication channels
- Manage IT service incidents
- Mentor and train junior staff
- Prioritize incidents
- Recommend preventive measures
- Streamline incident management processes
- Track incident management metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Application Support | Azure | Azure DevOps | Cause analysis | Cloud platform | Google Cloud | Google Cloud Platform | IT Infrastructure | IT Service Management | IT service | ITIL | Incident Management | Root Cause Analysis | Root cause | SLA management | Service Management | ServiceNow | Stakeholder Communication
Education
Related jobs
-
Mid-level Full TimeGurgaon, Haryana, India7h ago
-
Security Administration Services Helpdesk – Sr Associate INR 1459K-2372KCommunication | Customer Service | Incident Management | ServiceNow | Technical SupportEducational support | Employee networks | Flexible work programs | Hybrid work schedule | Matching gift programsSenior-level Full TimeBangalore, India12h ago
-
TC-CS-Cyber Architecture-OT and Engineering- Infra and Cloud Security-Senior Manager INR 1698K-3285KAccess Control | Antivirus | Automation | Cisco | Client securitySenior-level Full TimeBengaluru, KA, IN, 56001612h ago
-
Senior Vice President, Network and Cloud Security Engineer INR 2156K-2829KAccess Management | Ansible | Availability Monitoring | Certificate Governance | Change ManagementFlexible work resources | Paid leave | Paid volunteer time | Wellbeing programsSenior-level Full TimeMH, India1d ago
-
Senior Vice President, Network and Cloud Security Engineer INR 2156K-2829KAccess Management | Ansible | Application Firewall | Certificate management | Change ManagementFlexible benefits resources | Health and wellbeing programs | Paid leave | Paid volunteer timeSenior-level Full TimeMH, India1d ago
-
Mid-level Full TimeBengaluru, IN, 560103 R1d ago
-
Data Platform and AI Vulnerability and Compliance Lead INR 2500K-3500KAI Security | API Security | AWS | Adversarial Attacks | Audit managementSenior-level Full TimeBengaluru Campus 31, India1d ago
-
Information Security Architect, CSIRT (Incident Manager) INR 2829K-4500KAWS | Cloud Security | Cloud platform | Digital forensics | Executive CommunicationSenior-level Full TimeIndia - Hyderabad1d ago
-
IT Specialist - Monitoring INR 938K-1400KAlert management | Amazon Web Services | Ansible | Azure | Cloud platformMid-level Full TimeGurugram, IN1d ago
-
Assoc Analyst IT Operations INR 882K-882KAPI Monitoring | AWS | Alert Notifications | Alert Thresholding | AlertSiteGrowth opportunities | Hybrid work model | Mentoring from senior engineers | On-call shift workEntry-level Full TimeHyderabad, India2d ago
-
Security Administration Services Helpdesk – Sr Associate INR 1459K-2372KCustomer support | Incident Management | ServiceNow | Technical Support | Ticketing systemEmployee networks | Flexible work programs | Hybrid work environment | Insurance plans | Medical careSenior-level Full TimeBangalore, India2d ago
-
Security Administration Services (SAS) - Officer INR 550K-600KAccess provisioning | Audit Support | Incident Management | Knowledge Management | Performance MetricsHybrid work | Medical insurance | Savings plan | Volunteer days | Weekend coverageSenior-level Full TimeBangalore, India2d ago
-
Sr VMDR & IT Infrastructure Operations Administrator INR 1500K-2750KAD Replication Troubleshooting | AD replication | ADFS | Active Directory | Azure24x7 shift work | Mentoring and team collaboration | Work from home hybrid scheduleSenior-level Full TimePune - GITDC, India2d ago
-
Security Architect INR 2000K-3487KAPI Security | Access Control | Access Management | Adaptive Authentication | Azure ADSenior-level Full TimeBengaluru, BDC7A, India2d ago
-
Vice President, Software Engineering INR 2000K-6000KAPI | Agile | Application Lifecycle Management | Application lifecycle | Cause analysisExecutive-level Full TimePune, India2d ago
-
Site Reliability Engineer - Front Line Manager INR 1600K-2500KAWS | Ansible | Bash | Chef | Cloud CLICareer growth opportunities | Healthcare package | Hybrid work setting | Online learning platform | Paid time offMid-level Full TimeIND-Pune-Equifax Analytics-PEC, India2d ago
-
Senior Manager - Cloud Database Administration INR 1800K-3000KAWS | AWS RDS | Agile | Amazon DynamoDB | AuroraSenior-level Full TimeOff Embassy Golf Links Business Park, …2d ago
-
AKS | ARM Templates | App Service | Application Gateway | Application InsightsFlexibility programmes | Inclusive benefits | MentorshipMid-level Full TimeMumbai Shivaji Park, India3d ago
-
AKS | ARM Templates | Active Directory | Application Gateway | Application InsightsFlexibility programmes | Inclusive benefits | Mentorship | Wellbeing supportMid-level Full TimeMumbai Shivaji Park, India3d ago
-
GRC Advisory Manager INR 1800K-2362KAudit management | Cause analysis | Change Management | Financial Reporting | Fraud riskSenior-level Full TimeINDJZ03 - Pune - Weikfield IT …5d ago
-
Senior Cybersecurity - SOX Access-Risk & Technology Lead INR 2755K-3500K800-53 | AWS | Access Governance | Access Management | Active DirectorySenior-level Full TimeIND:AP:Hyderabad / Argus Bldg 4f & …5d ago
-
Manager, Software Development Engineering INR 1294K-1820KAWS | Access Control List | Agile | Azure | Cloud platformEducation reimbursement | Health plans | Hybrid work model | In-office perks | Parental leave optionsMid-level Full TimeBangalore, IND6d ago
-
Senior Manager - Cyber Transformation INR 2800K-4000KAlert Tuning | Amazon Web Services | Automation | Azure | Behavioral analyticsSenior-level Full TimeBangalore, Karnataka, India6d ago
-
AI Security Architect INR 2475K-5000KAI guardrails | AI red teaming | AWS | AWS Security | AWS Security HubBirthday day off | Continuous mentoring | Employee assistance program | Employee share plan | Flexible work arrangementsSenior-level Full TimeHyderabad, IN6d ago
-
Middleware Support Administrator INR 3000K-4200KAWS | Automation | Azure | Cloud Computing | DevOpsSenior-level Full TimeINEGL B'LORE - EGL, India6d ago