Incident Manager
Chennai, Tamil Nadu, India
INR 300K-550K (estimate) Mid-level Full Time
Tasks
- Analyze incident trends and resolution times
- Communicate incident status
- Conduct incident management workshops
- Conduct root cause analysis
- Coordinate technical teams and stakeholders
- Create incident reports
- Develop incident management policies and procedures
- Develop incident response strategies
- Ensure SLA compliant logging tracking and resolution
- Escalate critical incidents
- Generate incident reports
- Identify underlying causes
- Implement incident management best practices
- Maintain incident communication channels
- Manage IT service incidents
- Mentor and train junior staff
- Prioritize incidents
- Recommend preventive measures
- Streamline incident management processes
- Track incident management metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Application Support | Azure | Azure DevOps | Cause analysis | Cloud platform | Google Cloud | Google Cloud Platform | IT Infrastructure | IT Service Management | IT service | ITIL | Incident Management | Root Cause Analysis | Root cause | SLA management | Service Management | ServiceNow | Stakeholder Communication
Education
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