Incident Manager - ITIL l Major incident l Escalation l 3y to 6y
Tasks
- Close loop with customer
- Communicate incident status to stakeholders
- Conduct root cause analysis
- Coordinate escalation resources
- Create major incident reports
- Drive cross functional action plans
- Drive preventive actions to reduce recurrence
- Lead major incident response
- Perform risk management for incidents
- Produce periodic incident reports
- Run retrospectives and post mortems
- Set customer expectations
- Track SLO and MTTR progress
- Update knowledge base and case repositories
Perks/Benefits
Skills/Tech-stack
Cause analysis | Cross-Functional Collaboration | Cross-functional | Dashboards | Endpoint Security | Firewalls | Functional collaboration | Help desk | ITIL | Incident Management | MTTR | Major Incident | Major incident management | Network Security | Problem Management | Root Cause Analysis | Root cause | Service Level | Service-Level Objectives | Web Gateways
Education
N/A
Roles
Related jobs
-
Senior NOC Administrator INR 1500K-3000KBackup administration | Citrix | Clustering | Event management | FirewallSenior-level Full TimeKondapur, Telangana, India21h ago
-
Associate IT Engineer INR 950K-1200KAWS | AWS SysOps | Azure | Backup and Recovery | CiscoCertification reimbursement | Flexible schedule | Health insurance | Occasional on-site support | Professional developmentMid-level Full TimeNoida Sector 73, India1d ago
-
IT Service Desk L3 Engineer INR 2229K-3465KAtlassian Jira | Atlassian Jira Service Management | Chrome Enterprise | Chrome Enterprise Management | ConfluenceSenior-level Full TimeBengaluru , Pune1d ago
-
Sr.Manager-SITS-ISA/A INR 500K-800KAccess Management | Asset Management | Audit management | CAB | Cause analysisSenior-level Full TimeChennai, Tamil Nadu, India1d ago
-
Mid-level Full TimeAhmedabad, Gujarat, India1d ago
-
Senior IT Security Admin INR 1100K-1685KAccess Management | Active Directory | ITIL | Identity and Access Management | Identity and accessSenior-level Full TimeQ8 - Bangalore, India1d ago
-
Analyst-IT & Information Security INR 120K-120KAccess Authorization | Account Management | Active Directory | ITIL | Microsoft ExcelEntry-level Full TimeTrivandrum, KL, IN, 6955811d ago
-
TC-CS-IAM-CyberArk-Manager INR 2092K-3500KAccess Management | Ansible | BeyondTrust | C# | Change ManagementSenior-level Full TimeBengaluru, KA, IN, 5600481d ago
-
Manager, Engineering - Endpoint - Sustaining INR 2156K-5000KAutomation | Cause analysis | Cloud Computing | Debugging | Escalation managementSenior-level Full TimeOffice - IND - Karnataka, Bengaluru, …1d ago
-
Manager Information Security INR 2092K-3285KApplication Security | Automation | Bash | Cybersecurity | Endpoint protectionSenior-level Full TimeIndia - Hyderabad2d ago
-
Third Party Risk Manager INR 1000K-1500KApplication Security | Assessment and Authorization | Business Continuity | Business Continuity Management | Cloud SecurityCareer coaching | Flexible work-life balance | Onsite Vendor Audit Experience | Travel opportunitiesMid-level Full TimeNoida, India2d ago
-
Senior Service Management Engineer INR 1685K-2156KAWS VPC | Automation | Azure VNet | DNS | DatadogSenior-level Full TimePune, India2d ago
-
Manager - Identity & Access Management (IAM) Service Owner INR 1000K-1978KAccess Management | Active Directory | Audit compliance | Certificate Authorities | Certificate managementMid-level Full TimePune5d ago
-
Cyber Manager (Business Analysis) INR 775K-1032KAccess Management | Agile | Application Security | Artificial Intelligence | AtlassianMid-level Full TimeINDJZ03 - Pune - Weikfield IT …6d ago
-
Vulnerability Management Technical Project Lead INR 2092K-3500KAutomation | CMDB | Cloud Security | Cloud apps | CybersecuritySenior-level Full TimeNoida, Uttar Pradesh, India7d ago
-
Senior Manager - Software Development Engineering INR 3000K-4000KApplication Performance Monitoring | Application performance | Cloud Native | DataPath | Distributed SystemsEducation reimbursement | Health plans | Hybrid work | In-office perks | Parental leaveSenior-level Full TimeBangalore, IND7d ago
-
Head of Cyber Security INR 1500K-6000K800-53 | Access Management | Active Directory | Amazon Web Services | Application FirewallExecutive-level Full TimePune, IN7d ago
-
Senior-level Full TimeBengaluru, BDC7A, India7d ago
-
Sr Lead, Cyber Sec IT Risk Management - EUC INR 3000K-4000KAccess reviews | Backup Management | CIS Benchmarks | Conditional Access | Control TestingSenior-level Full TimePune, India7d ago
-
Active Directory | Audit Coordination | Cause analysis | Cloud Security | ComplianceAccident and life insurance | Certification sponsorship | Childcare assistance reimbursement | Education sponsorship | Employee assistance programExecutive-level Full TimePune - Business Bay, India7d ago
-
Application Support | Backup and Restore | BlockDevice | Chef | Configuration automationSenior-level Full TimeBangalore, IN, 5600667d ago
-
Senior Officer - Security Devikot Site INR 2500K-4000KAnalytics | Asset protection | Budget Management | Crisis Readiness | Crisis managementSenior-level Full TimeFatehgarh, Rajasthan, India8d ago
-
IT Incident and Problem Manager INR 1000K-1600KAWS | Application Architecture | Azure | CI/CD | Cause analysisMonthly commute reimbursement | Monthly day off | Monthly wellness reimbursement | Paid Maternity Leave | Paid paternity leaveMid-level Full TimeChennai, TN, India8d ago
-
Compliance Product Owner INR 1000K-1820KAWS | Access Management | Application Security | Awareness Training | AzureMid-level Full TimeNoida, India R8d ago
-
Sr Lead, Cyber Sec IT Risk Management - IT Resilience and DR INR 3000K-4000KActive Passive Architecture | Active architecture | Active-active Architecture | Active/Active | Active/PassiveSenior-level Full TimePune, India8d ago