Senior Technical Support Engineer
Bengaluru, Karnataka
INR 1753K-3200K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering to report bugs and drive improvements
- Develop and publish technical documentation
- Handle Tier 3 technical escalations
- Lead case swarming sessions
- Manage support case lifecycle and documentation
- Perform fault isolation and root cause analysis
- Provide advanced troubleshooting and configuration guidance
- Provide technical training to frontline teams
- Resolve high risk technical escalations
Perks/Benefits
Skills/Tech-stack
AWS | As-a-Service | Azure | BGP | Bug Reporting | Case management | Cause analysis | Cloud platform | Docker | Firewall as a Service | Firewall troubleshooting | Google Cloud | Google Cloud Platform | IPSec | IPv4 | IPv6 | KVM | Kubernetes | LDAP | Layer 2 | Layer 2 switching | Layer 3 | Layer 3 Switching | Networking Troubleshooting | OSPF | PKI | Public Cloud | RADIUS | Root Cause Analysis | Root cause | Routing | SSLTLS | TCPIP | Technical documentation | VMware ESXi
Education
N/A
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