IT Incident and Problem Manager
Tasks
- Augment change and problem management
- Coordinate response to high-impact incidents
- Identify and remove blockers
- Lead incident resolution
- Lead post-incident reviews
- Maintain incident documentation
- Manage communication during incidents
- Track incident metrics
- Translate technical details into business language
Perks/Benefits
- Commutation reimbursement
- Day off on the third Friday monthly
- Paid parental leave
- Wellness reimbursement
Skills/Tech-stack
CICD | Cause analysis | Cloud Computing | Communication | DevOps | IT Service Management | IT service | Incident Management | Monitoring Tools | Root Cause Analysis | Root cause | Service Management | Troubleshooting
Education
Roles
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