Manager, Focal Support- AMS
Tasks
- Develop preventive action plans
- Drive cross-functional root cause analysis
- Improve support processes
- Lead support team
- Monitor SLA adherence and CSAT
- Partner with strategic enterprise customers
- Resolve complex technical cases
- Serve as executive point of contact for severe incidents
Perks/Benefits
- Education reimbursement
- Health plans
- Hybrid work model
- Paid time off
- Parental leave
- Retirement options
Skills/Tech-stack
DNS | Firewall | Incident Management | SASE | SWG | TCPIP | VPN | Zero Trust
Education
N/A
Roles
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