Technical CSM
Tasks
- Conduct best practices workshops
- Conduct health watch and advisory
- Coordinate with product management and engineering
- Coordinate with sales and solution engineering
- Deliver QBR and value plans
- Develop adoption plans
- Escalate critical issues
- Identify customer security plan needs
- Manage day to day technical engagement
- Monitor deployments and drive communication
- Own customer relationship
- Provide release update guidance
- Review deployed solution effectiveness
- Run executive governance meetings
- Run operational governance meetings
Perks/Benefits
- Flexible work hours
- Medical, dental & vision coverage
- Paid parental leave
- Paid time off
- Retirement plans
- Support for community involvement
Skills/Tech-stack
Customer Management | Enterprise Security | Firewalls | HTTP | HTTPS | Network Security | OSI Model | PKI | Proxy | SAML | SIEM | SSL | Single Sign-On | TCPIP | Troubleshooting | VPN
Education
N/A
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