Manager - Cyber Operations I On-site, Bangalore
Bangalore, India
R
INR 2500K-3500K (estimate) Senior-level Full Time
Tasks
- Analyze service interruption and root cause trends
- Coordinate integration process for service efficiency
- Create capacity and performance trend analysis
- Define service policies procedures and best practices
- Develop service action plans using root cause analysis
- Ensure service delivery meets contractual compliance
- Lead client success team
- Maintain customer relationships and handle escalations
- Manage cyber operations client life cycle
- Mentor develop and evaluate SOC team performance
- Monitor service delivery and provide escalation support
- Provide input to transition plans
- Provide internal and external reporting
- Recommend contract changes
- Set and manage client expectations
Perks/Benefits
Skills/Tech-stack
CISM | CISSP | Capacity Planning | Cause analysis | Communication skills | Enterprise environments | Executive reporting | Firewalls | Incident Management | Incident Response | Linux | Messaging Systems | Networking | Root Cause Analysis | Root cause | Routers | SIEM | SOAR | SOC Management | Security incident | Security incident response | Switches | Threat detection | Unix | Vulnerability Management | Windows
Education
Roles
Manager | Operations Manager | SOC Manager | Security | Security Operations Manager
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