Senior Technical Account Manager
Tasks
- Advocate for customer needs internally
- Build trusted relationships with customer stakeholders
- Coordinate with internal engineering teams
- Deliver proactive communications on updates and security alerts
- Handle escalations with global escalation team
- Maintain case documentation and reporting in CRM
- Own and manage cases end to end
- Participate in customer reviews checkpoints and business reviews
- Partner with sales on customer strategy
- Provide emergency onsite support during critical incidents
- Provide proactive and reactive incident support
- Serve as primary technical contact for assigned customers
- Troubleshoot issues through replication and analysis
Perks/Benefits
Skills/Tech-stack
Active Directory | CRM | Customer support | DHCP | DNS | GPO | Incident Management | Networking | Packet Flow | Stakeholder management | Technical documentation | Troubleshooting | VPN | Virtualization
Education
Related jobs
-
IT Infra Lead INR 2500K-3500KAzure | Azure Virtual | Azure Virtual Desktop | CI/CD | CiscoFlexible international collaboration | Remote workSenior-level Full TimeIndia - Remote R13d ago
-
Cybersecurity Project Manager INR 500K-800KClient Management | Communication skills | Cybersecurity | Escalation management | Penetration TestingSenior-level Full TimeNoida, Uttar Pradesh, India - Remote R19d ago
-
Manager, Information Security INR 575K-1025KAdvanced threat protection | Data Loss Prevention | Data loss | Detection Systems | FirewallsMid-level Full TimeBengaluru, KA, India R21d ago
-
Project Manager - (IAM & Infosec) INR 1200K-1475KAgile | Agile Framework SAFe | Business Analysis | Change Management | Cyber SecurityCertification programs | Health insurance | Internal mobility | Internship opportunities | Language coursesMid-level Full TimeGurugram, HR, India R1mo ago
-
Incident Response Manager INR 1735K-3142KCall Management | Cyber Security | Escalation management | Incident Commander | Incident ManagementConference travel | Flexible hybrid work model | Health and life insurance | Paid time off | Retirement benefitsSenior-level Full TimeChennai, India R1mo ago
-
Project Manager - (IAM & Infosec) INR 1200K-1400KAgile | Agile Framework | Business Analysis | Change Management | Cross-Functional TeamCertification programs | Health insurance | Internal mobility | Language courses | MentorshipMid-level Full TimeBengaluru, KA, India R1mo ago