Senior Tier-3 Analyst
Falls Church, VA, United States
USD 115K-149K (estimate) Senior-level Full Time
Tasks
- Develop knowledge artifacts and diagnostic procedures
- Direct coordinated response across engineering and cybersecurity
- Evaluate performance using mean time to restoration metrics
- Handle complex escalated incidents
- Prioritize mission impacting service requests
- Produce incident reports and remediation plans
- Provide Tier 3 support for mission critical analytics
- Review logs and analyze telemetry
- Support cross enclave onboarding and provisioning
- Train Tier 1 and Tier 2 support staff
- Triage incidents by reproducing faults
- Troubleshoot privileged access failures
- Validate distributed workflow dependencies
Perks/Benefits
- N/A
Skills/Tech-stack
AWS GovCloud | AWS IAM | Access Management | Active Directory | Amazon Web Services | CloudWatch | Incident Triage | Jira Service | Jira Service Management | Log Analysis | Performance Metrics | Privileged Access | Privileged Access Management | Service Management | Service Performance | Service performance metrics | Service reliability | ServiceNow | Splunk | System telemetry | Web Services
Education
N/A
Roles
Analyst | Senior Analyst | Support Analyst | Tier 3 Support Analyst
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