Manager, Customer Support

U.S. (Remote) R

USD 97K-125K (estimate) Senior-level Full Time

@ V...

Apply Save

Found 23h ago

Tasks

Collaborate with technical teams on escalations
Conduct one-on-ones and performance reviews
Coordinate on-call schedules
Create knowledge base articles and technical documentation
Ensure SLA compliance
Handle critical escalations
Identify training needs and build competency programs
Implement support process improvements
Lead and develop support team
Manage ticket queues and workload
Participate in customer training coordination
Perform root cause analysis and drive permanent fixes
Represent support insights in product roadmap discussions
Track adoption metrics and customer satisfaction

Perks/Benefits

Comprehensive benefits

Skills/Tech-stack

Education

Bachelor of Arts | Bachelor of Engineering | Bachelor of Information Systems | Bachelor of Science | Bachelor of Technology

Roles

Regions

North America

Countries

United States

Apply Save

Language: en | Views: 0 | Clicks: 0 | Saves: 0

Related jobs

Senior Manager, Cyber Engineered Defense (CrowdStrike Services) USD 150K-200K

Bash | CrowdStrike Falcon | Cybersecurity | Detection engineering | Detection-as-code

401k matching | Healthcare coverage | Life insurance | Long-term disability | Paid Company Holidays

Senior-level Full Time

United States R

1d ago
Senior Manager, Cyber Engineered Defense (CrowdStrike Services) USD 100K-200K

Bash | CrowdStrike Falcon | Cybersecurity | Detection engineering | Detection-as-code

401k matching | Accident protection | Dental coverage | Family leave | Healthcare coverage

Senior-level Full Time

United States R

1d ago
Sr. Manager, CMMS Administration & Data Governance USD 103K-122K

Audit management | BI and analytics | CMMS | Change Control | Change Management

Dental insurance | Disability insurance | Flexible spending account | Health insurance | Health savings account

Senior-level Full Time

Remote CW Site - USA - … R

2d ago
Database Administration Manager - IT USD 80K-151K

Audit compliance | Cloud infrastructure | Data Guard | Disaster Recovery | Exadata

Dental insurance | Medical insurance | Paid time off | Retirement savings | Vision insurance

Mid-level Full Time

Glenview, IL, United States R

5d ago
Sr. nCino/Salesforce Administrator USD 160K-180K

Approval Processes | Change Management | Custom objects | Dashboards | Data Quality

401k employer match | Community service events | Employee appreciation events | Employee assistance program | Employee discount

Senior-level Full Time

Union, NJ, US R

6d ago
Manager, Global Vulnerability Management USD 163K-244K

CI/CD | Cloud Security | Container Security | Data integration | Domo

Bonus eligible | Employee discounts | Matching 401k | Medical/Dental/Vision | Paid time off

Mid-level Full Time

United States, Remote R

6d ago
Manager, GRC Engineering USD 115K-207K

800-171 | 800-53 | AWS | Audit Readiness | CMMC

Career development | Remote-first culture | Technical training

Mid-level Full Time

Remote (United States) R

8d ago
Operations Manager – Identity and Access Management (IAM) USD 109K-166K

800-53 | AWS | Access Management | Active Directory | Agile

Public Trust Clearance

Senior-level Full Time

Remote, United States R

9d ago
GRC Security Program Manager USD 103K-162K

Access Management | Application Security | Asset Management | Audit Support | Business Continuity

Mid-level Full Time

US-Remote R

10d ago
Software Engineer Manager (Remote) USD 133K-218K

Alerting | Application development | Automation | CI/CD | Development processes

Remote work

Mid-level Full Time

GEORGIA - VIRTUAL - GA01, United … R

13d ago
Service Delivery Manager (US) USD 100K-147K

AWS | Cause analysis | Compliance Management | Contract Negotiation | Dashboard Reporting

Flexible hours | Growth opportunities | Remote work

Mid-level Full Time

Fully Remote, Knoxville R

14d ago
Technical Account Manager USD 92K-120K

Cloud Security | Customer Success | EDR | Identity Security | Incident Response

Certification support | Dental insurance | Employee referral bonus | Life insurance | Lifestyle spending account

Mid-level Full Time

United States R

14d ago
IT Service Management Architect and Technical PM USD 108K-160K

Availability Management | Business Continuity | CMDB | Capacity Management | Change Management

401k | Health care plan | Paid time off

Senior-level Full Time

Pennsylvania, United States - Remote R

15d ago
Sr. Technical Product Management Core Tech USD 157K-220K

Agile | Backlog prioritization | Cybersecurity | Endpoint Security | Exploit Development

401k matching | Comprehensive Time Off Policy | Employee Referral Bonus Program | Medical/Dental/Vision insurance | Wellness programs

Senior-level Full Time

Bilboa, Spain; Cork, Ireland; Tallinn, Estonia; … R

15d ago
Engineering Manager, Investigations and Incident Response USD 204K-255K

AWS | Automation | Azure | Cause analysis | Cloud Security

Benefits | Bonus | Employee travel credits | Equity | Remote work eligible

Senior-level Full Time

USA - Remote R

15d ago
Manager, Offensive Security USD 130K-170K

AWS | Adversary profiling | Adversary simulation | Agile | Attack and Defend

Equity | Flexible time off | Health benefits | Paid time off | Retirement plan

Mid-level Full Time

Ann Arbor, Michigan, United States; Alpharetta, … R

16d ago
NIH NIAID Software – CI – System Administrator III (Operations Management) USD 120K-175K

Application Performance Monitoring | Application performance | Authentication | Authorization | Best practices

Contract contingent position | Public Trust clearance requirement | Remote work | Travel as needed

Senior-level Full Time

Work from home, VA, United States R

16d ago
HUD - Incident Response Manager USD 107K-150K

Alert analysis | Artifact collection | CIS Controls | Cause analysis | Cybersecurity

Public Trust Clearance | Remote work

Senior-level Full Time

United States - Remote R

17d ago
Senior GRC Technology & Frameworks Manager USD 134K-209K

Access Governance | Change Management | Change enablement | Data Governance | Enterprise platform

Senior-level Full Time

USA - IL (Remote), United States R

17d ago
Manager, Data Protection USD 102K-190K

Commvault | DNS | Disaster Recovery | Fiber Channel | High Availability

401k | Flexible work schedule | Health insurance | Paid time off | Stock purchase plan

Mid-level Full Time

Remote-FL, United States R

17d ago
Manager Platform Engineering USD 115K-135K

Agile | Automation | Business Continuity | Capacity Planning | Change Management

Mid-level Full Time

Arkansas Remote, United States R

21d ago
Customer Delivery Manager USD 90K-132K

API Integration | Access Management | Active Directory | Azure Active Directory | Bash

Mid-level Full Time

Remote (United States) R

21d ago
Customer Success Manager, US SLED USD 118K-173K

Account Management | Customer Onboarding | Customer Success | Data-driven | Data-driven metrics

Hybrid work option | PTO and sick leave | Professional development funds | Remote work option

Mid-level Full Time

VA, United States R

23d ago
Director, Engineering USD 150K-200K

AI | AWS | Anomaly Detection | Azure | Bash

Equity participation | Health and wellness benefits | Hybrid or remote work | Time off policies

Executive-level Full Time

United States - Remote R

28d ago
Onboarding IAM - Ent USD 44K-55K

Business management | Client Communication | Problem Solving | Relationship Management | Sales Support

Health benefits | Mental health resources | Paid time off | Retirement plans

Executive-level Full Time

Remote, FL, United States R

29d ago