Manager, Technical Support (EMEA)
Bengaluru, Karnataka, India
INR 3384K-4500K (estimate) Senior-level Full Time
Tasks
- Collaborate with cross-functional teams
- Conduct customer surveys
- Develop support processes
- Drive customer satisfaction
- Ensure SLA adherence
- Handle escalations
- Implement knowledge support practices
- Lead and mentor support engineers
- Manage team performance
- Monitor operational activities
- Provide technical guidance
- Review case updates
Perks/Benefits
Skills/Tech-stack
Azure | Cloud Platforms | Cloud Platforms (AWS | Communication | Customer Management | Firewalls | GCP | IDS | IPS | Leadership | Network Protocols | Network Security | Network protocols TCP | Network protocols TCP/IP | Problem Solving | Protocols TCP/IP | TCP/IP | Troubleshooting | VPNs
Education
N/A
Roles
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