Manager - Technical Support

In-Office

USD 149K-216K (estimate) Senior-level Full Time

@ C...

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Found 1mo ago

Tasks

Analyze support data for process improvement
Coach and mentor support engineers
Communicate complex technical issues to various audiences
Conduct performance reviews and training
Contribute to internal knowledge base
Coordinate with engineering and product teams
Develop support playbooks and escalation frameworks
Ensure SLA and KPI adherence
Handle escalations and critical incidents
Maintain global support handover quality
Manage staffing levels
Manage support KPIs and continuous improvement initiatives
Monitor daily support operations
Partner with cross-functional teams for product improvements
Review complex technical cases

Perks/Benefits

Skills/Tech-stack

Education

Bachelor's Degree | Master's Degree

Roles

Manager | Support Manager | Technical Support | Technical Support Manager

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